- Campuserm - lists.northcarolina.edu

ERM April 2024 Meeting
by April L Thompson 23 Apr '24

23 Apr '24

Hi Everyone, Attached is today's meeting agenda. April APRIL THOMPSON Executive Assistant Safety and Enterprise Risk Management Compliance and Audit Services The University of North Carolina System 223 S. West Street, Suite 1800, Raleigh, NC 27603 (919) 843-4015 | althompson(a)northcarolina.edu<mailto:althompson@northcarolina.edu> CHAT with me on TEAMS<https://teams.microsoft.com/l/chat/0/0?users=althompson@northcarolina.edu> [Image] www.northcarolina.edu<http://www.northcarolina.edu/> E-mails sent to or from this e-mail address that relate to public business are public records and may be subject to public access under the North Carolina public records law.

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ERM September Meeting
by April L Thompson 25 Sep '23

25 Sep '23

Hi All, Tomorrow, September 26th at 10 am will be our monthly ERM meeting via MS Teams. Please see the attached agenda and materials for your review. Please reach out to Bryan if you have any questions. Thanks, April APRIL L. THOMPSON Executive Assistant Safety and Enterprise Risk Management Compliance & Audit Services UNC System Office 223 S. West Street Suite 1800 Raleigh, NC 27603 Office: 919-843-4015 Email: Althompson(a)northcarolina.edu<mailto:Althompson@northcarolina.edu> Chat with me on TEAMS<https://teams.microsoft.com/l/chat/0/0?users=%3calthompson@northcarolina.ed…> [Icon Description automatically generated] [cid:image002.png@01D9EFD5.B14657B0]<http://www.northcarolina.edu/>

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ERM Meeting Agenda 7.25.23
by April L Thompson 24 Jul '23

24 Jul '23

Hi All, Attached is the ERM meeting agenda for tomorrow, July 25th. Microsoft Teams meeting Join on your computer, mobile app or room device Click here to join the meeting<https://teams.microsoft.com/l/meetup-join/19%3ameeting_NDk1NTVkNGUtMmRkMi00…> Meeting ID: 295 495 874 233 Passcode: idmZE3 Download Teams<https://www.microsoft.com/en-us/microsoft-teams/download-app> | Join on the web<https://www.microsoft.com/microsoft-teams/join-a-meeting> Or call in (audio only) +1 469-208-1718,,209103942#<tel:+14692081718,,209103942#> United States, Dallas Phone Conference ID: 209 103 942# Find a local number<https://dialin.teams.microsoft.com/aa5b4d1b-d631-49ae-815e-04d4e2431165?id=…> | Reset PIN<https://dialin.teams.microsoft.com/usp/pstnconferencing> Learn More<https://aka.ms/JoinTeamsMeeting> | Meeting options<https://teams.microsoft.com/meetingOptions/?organizerId=c2a04329-b3ac-4d58-…> April APRIL L. THOMPSON Executive Assistant Safety and Enterprise Risk Management Compliance & Audit Services UNC System Office 223 S. West Street Suite 1800 Raleigh, NC 27603 Office: 919-843-4015 Email: Althompson(a)northcarolina.edu<mailto:Althompson@northcarolina.edu> Chat with me on TEAMS<https://teams.microsoft.com/l/chat/0/0?users=%3calthompson@northcarolina.ed…> [Icon Description automatically generated] [cid:image002.png@01D976CE.B2B5A6D0]<http://www.northcarolina.edu/>

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ERM Retreat Interest UPDATE
by April L Thompson 05 Jul '23

05 Jul '23

Hi all, Below is a link to the ERM retreat Interest survey. We are seeking your interest in the upcoming ERM Retreat dates and topics. Please have the survey completed by Friday, July 12th. https://northcarolina.co1.qualtrics.com/jfe/form/SV_ektUlYOzHLAMEaq If you have any questions, let Bryan or me know. Thanks, April APRIL L. THOMPSON Executive Assistant Safety and Enterprise Risk Management Compliance & Audit Services UNC System Office 223 S. West Street Suite 1800 Raleigh, NC 27603 Office: 919-843-4015 Email: Althompson(a)northcarolina.edu<mailto:Althompson@northcarolina.edu> Chat with me on TEAMS<https://teams.microsoft.com/l/chat/0/0?users=%3calthompson@northcarolina.ed…> [Icon Description automatically generated] [cid:image002.png@01D9AF29.4B90A1B0]<http://www.northcarolina.edu/>

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Choosing the correct postcard size for print
by emma dobie 18 Jun '23

18 Jun '23

In the contemporary business environment, characterized by rapid changes and intense competition, customer satisfaction has emerged as a critical factor for achieving success.   With the advancements in technology, companies are constantly on the lookout for innovative ways to improve their customer service and keep their customers happy. One such innovation is the AI-based chat service.  Artificial Intelligence (AI) powered chat service is an innovative technology that has revolutionized the way businesses interact with their customers. With the rise of digital communication, chat services have become a vital tool for companies to engage with their clients in real time.  However, traditional chat services have some limitations, such as limited flexibility and the inability to provide personalized responses. To overcome the challenges at hand, AI-powered chat services have emerged as a practical solution.  In this blog post, we will discuss the importance of AI-based customer service chatbots and why businesses need to integrate them into their operations. We will explore the various benefits of using chatbots for customer service, including enhanced customer satisfaction, increased efficiency, and cost-effectiveness.  Additionally, we will also delve into the various types of chatbots and the factors businesses need to consider when choosing a chatbot solution.  <h1>What are AI-Based Chatbots?</h1> An AI chatbot is a high-end computer program that is outlined in such a way that it can engage in human-like conversations through text or voice interactions.  The advanced natural language processing algorithms allow the chatbot to comprehend and respond to user input conversationally.  This software has the capability to be tailored to execute particular functions or programmed to acquire knowledge from previous interactions. This innovative technology has extensive applications across various industries, including customer service, healthcare, and education, and is reshaping the way organizations interact with their audiences. <h1>1. Streamline customer service with AI</h1>  By streamlining customer service with AI, companies can provide efficient, cost-effective solutions to customer enquiries. One of the emerging solutions in the field of customer service is the utilization of chatbots to augment the customer experience.  Chatbots are software applications that replicate human conversation, automatically providing responses to customer inquiries. They can be programmed to address common customer queries, thereby delivering prompt and precise answers.This methodology not only improves the overall customer experience but also reduces the workload of customer service personnel. A streamlined customer support process not only ensures that customers are satisfied with the services provided, but it also helps businesses to save time and resources.  <h1>2. Enhance customer experience with chatbot</h1> An AI chat service can provide customers with 24/7 support, ensuring that their needs are met at any time of day. One of the primary benefits of utilizing chatbots is the streamlined process they provide for customers to obtain necessary information.  Rather than navigating a website or enduring long wait times on hold to speak with a representative, customers can easily input their inquiries into the chatbot interface and receive prompt, automated responses.  This approach not only improves efficiency for customers but also reduces the workload for customer service representatives. Consequently, they are able to allocate their resources towards more complex issues, resulting in a more effective use of their time and skills. However, the utilization of AI chat bots can also upraise worries about privacy, security, and ethics. As AI chat bots become more sophisticated, there is a need for businesses to ensure that their AI chatbots are transparent and operate in an ethical manner. <a href="https://saasfirst.com/">The AI-Driven solution of SAAS insures full safety and provides amazing services to enhance your customer support. </a> <h1>3. AI chat service reduces workload</h1> The benefits of AI chat services are numerous. For one, they allow businesses to operate around the clock without the need for a large team of customer service agents. With AI chat services, customers can get their queries resolved instantly, regardless of the time of day.  Additionally, AI chat services are highly scalable, meaning they can handle an infinite number of inquiries simultaneously, providing customers with a seamless experience. The usage of AI chatbots has had a profound impact on the customer service sector, revolutionizing traditional communication channels by enhancing speed, streamlining operations, and raising customer contentment levels.  By enabling businesses to handle multiple customer inquiries at once, AI chatbots have emerged as a highly advantageous instrument for companies across diverse industries. <h1>4. Innovative solution for customer support</h1> Artificial Intelligence (AI) has emerged as a breakthrough solution for enhancing customer support. Companies can leverage AI technology to offer bespoke customer interactions that are personalized and relevant.  By analyzing data like purchase history and customer preferences, AI algorithms can deliver tailored recommendations and targeted marketing messages. This enriched level of engagement fosters a more meaningful and individualized customer experience that promotes brand loyalty and retention.  In essence, AI has transformed the customer support service by providing a personalized touch that significantly improves customer satisfaction. <h1>5:Personalize customer interactions with AI</h1> AI has the capability to go over customer data, comprising previous transactions, online activity, and social media engagements, to create a bespoke experience.  This includes customized product suggestions, personalized content, and even exclusive promotions. Through the utilization of AI technology, enterprises have the opportunity to cultivate a more engaging and meaningful engagement with their customer base. But personalization is not just about recommending products and services. It's also about understanding customer needs and preferences, providing timely and relevant information, and delivering a seamless customer experience across all touchpoints.  <h1>6. Implement AI for seamless communication:</h1> In the current era of technological advancement, businesses are constantly exploring avenues to enhance their communication with both customers and staff.  The implementation of artificial intelligence (AI) presents itself as a promising remedy to this predicament. By harnessing the power of AI-driven communication tools, businesses can effectively automate sundry tasks, be it customer service or operational activities, resulting in a streamlined workflow and enhanced efficiency.  AI-powered communication tools can automate processes, reduce human error, and provide seamless interactions between businesses and their customers. The implementation of AI-powered communication tools can provide numerous benefits for businesses.  Firstly, these tools can help reduce operational costs by automating repetitive tasks and freeing up employees for more complex work.Moreover, artificial intelligence (AI) can furnish businesses with significant perceptions into customer conduct by exploring information from customer engagements.  This information can aid businesses in enhancing their customer service and understanding their clients' needs and preferences. <h1>Conclusion:</h1> To summarize, the utilization of AI-powered chatbots is on the rise in the business industry due to their ability to offer a cost-efficient and streamlined approach to addressing customer queries. the ability to understand and learn from customer interactions, thereby delivering personalized responses that enhance customer satisfaction.  With more advanced chatbot technology on the horizon, businesses will be able to leverage these tools to improve their customer service operations, reduce workload, and ultimately, enhance customer experience. With the constant advancement of artificial intelligence, it is reasonable to anticipate that chatbots will progressively display heightened levels of intelligence, intuition, and human-like engagement with consumers.

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Fayetteville State University - 2023 Risk Register
by Hunt, Elizabeth 09 Jun '23

09 Jun '23

Good morning, Please see the attachment for the 2023 FSU Risk Register. Kind regards, [cid:image001.png@01D8E208.E815ACE0] Elizabeth Hunt, J.D., LPEC Director of Compliance, Equity and Risk Management Division of Legal, Audit, Risk and Compliance 1200 Murchison Road Fayetteville, NC 28301 (910) 672-1041<tel:(910)%20672-1041> ehunt6(a)uncfsu.edu<mailto:wljenkins@uncfsu.edu>

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2023 Risk Register Collection
by Perry-Green, LaKisha 02 Jun '23

02 Jun '23

Good Morning, Please see the 2023 Risk Register for North Carolina Central University. Have a great weekend! Lakisha Perry-Green, BS, MPA, MBA Compliance Manager Office of Legal Affairs North Carolina Central University Shepard Administration Building, Ste. 203 1801 Fayetteville Street Durham, NC 27707 919.530.5519 (Office) 919.426.7732 (Mobile) Lperry10(a)nccu.edu<mailto:Lperry10@nccu.edu> Pronouns: she/her/hers [signature_241543973] If you have received this message in error, please notify the sender at 919-530-5519 and delete this E-mail message. Thank you.

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Charlotte FY24 Top 5 Enterprise Risks
by Steven Dunham 25 May '23

25 May '23

Hello, please find attached UNC Charlotte's Top 5 Enterprise Risk Register. Please let me know if you have any questions. Steven -- Steven Dunham | Chief Risk Officer The University of North Carolina Charlotte 9201 University City Boulevard | Charlotte, NC 28223 | Cato 327 Phone: 704.687.0756 (O) 704.232.0560 (M) steven.dunham(a)charlotte.edu <sdunham2(a)uncc.edu>

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2024

2023

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