Hello,

I am seeking information from those of you who may utilize a listening platform or software for safety and security/threat assessment purposes. The communications staff at our institution use Brandwatch (formerly Falcon), a social listening platform. They are allowing us to utilize the platform to create a dashboard for safety and security. For those that are using or have access to similar tools, what are the keywords or phrases that you have found helpful, those that have been less useful or resulted in unintended flags, and/or recommendations that you have for someone creating a new dashboard.

Thank you, Heather *------------------------------------------------------------------------------------------* *Heather Kloeker-Webster, Ed.D.* (she, her, hers) Interim Campus Behavioral Threat Assessment Coordinator & Case Manager UNC Charlotte | Safety & Security 9201 University City Blvd. | Charlotte, NC 28223 kloeker-webster@uncc.edu | 704-687-8462 | charlotte.edu *------------------------------------------------------------------------------------------*